Frequently asked questions, you may find the answer for yourself
Some common searches are: Revisions, Backgrounds, Shipping, Delivery…
Please Note: we are currently experiencing a 2-4 day delay with shipments. We’re working to get orders shipped out as quickly as possible. Thank you!
Current Delivery Times for USA orders:
Standard USPS (1-2 Weeks) + delay
First In Line (0-1 Weeks) + delay
International all over the world Delivery:
Standard (1-2 Weeks) + delay
Yep! If you aren’t 100% happy (wagging and purring) with your Pets & You purchase, we’ll work with you to make it right. Happy Pet Parents make happy pets. (It’s simple math)
Send us an email at ask@pets-and-you.com for more information.
Yes, we do human portraits too ! Only you need to follow the procedure and send us your great images 🙂
If you order multiple different items, some of them might! We ship items separately because we have different wear factories AND want to ensure you get your order quickly.
No worries! Send us an email so we can track your shipment.
We believe everyone, regardless of location, should be able to create get a one of a kind Pets & you product with their pet on it and for that reason we ship to over 90 countries.
International shipping will be calculated at checkout.
Super fast. When you purchase “Fast Shipping” with your order, we prioritize it over the rest. You can expect to receive this order 1 week earlier than our normal, standard shipping (see posted delivery dates).
Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.
We recommend using a photo collage app on your phone if you don’t have a photo of the pets all together.
We generally allow 4 pets max (yes, their is wiggle room depending on the situation). We’ve determined that anything beyond 4 pets will be too excessive and not create the best outcome.
All changes must be made to an order within 2 hours after the time which it was placed. Keep in mind that we send your pet uploads to our artists directly after you purchase! Any adjustment after 2 hours is not promised.
If you would like to cancel an order, you can do so in the first 2 hours. Anything thereafter will require a $6 art fee because we’ve already started working on your order. If you send us an email but don’t receive a reply within 30 minutes, don’t worry. We’ll get back to you and honor the timestamp on the email.
If you purchased the art file(s) for your order, it will be available in the “Packaging” phase inside your Dashboard! This is when your order ships and you get a shipment confirmation.
We highly recommend photos in sunny or bright light (so we can catch details) and having your pet sitting or standing up. Please see our Photo Guide for more information.
Keep in mind that our artists work with the head to chest region of your pet as that is our brand!
Yes we do! After purchase, you’ll have access to your member Dashboard. You can track your order every step of the way. When the art is done, we’ll have you approve it and select a background.
Unfortunately we do not! We focus on just the head to chest region of your pet as that is our brand. It’s important to follow our photo guide to ensure you get the best possible outcome!
